Emergency instructions

If you feel your life is in imminent danger and you are home alone:

Try to pack a small bag and put important documents in it (your ID card, passport, health insurance card, legal documents, etc.), your phone and charger, and a credit card and/or cash.Leave the house and go to a safe place — a police station, family, friends, or social services.

You can call the Aluma Center and/or dial 118, the call center of the Ministry of Social Affairs, for information and professional advice regarding what to do next.

If you have children with you, pack a toy/item for each of them that will help them feel secure, and explain to them that you are leaving the house to a safe place for a short period of time, and that you will stay together throughout this time.

If you are unable to get to a safe place, you can dial 100 to reach the police or call the Aluma Center for assistance.

If you feel your life is in imminent danger and the person threatening you is with you:

Try to maintain a calm atmosphere and avoid a confrontation that could lead to an outburst and an escalation of the situation.Avoid the following things:

1. Verbal humiliation of the threatening person.
2. Expressing out loud your intention to break up with the person (even if this is your intention).
3. Saying things like “I don’t need you and can do without you.”

Any of these things may increase the level of danger by causing the situation to escalate.

It is very important to keep your phone close to you so that you can call for help if necessary.If possible, try to find a reason to move away from where you are, or invite other people to be with you, so that you are not left alone.

If this is not possible, try to send a message to a person you trust, let them know what the situation is, and agree together on a course of action and an agreed upon sign that it is time to intervene.

If possible, look around for a room you can escape to if necessary and lock yourself in until help arrives.

In an emergency where there is a fear of harm, dial 100 and alert the police.