FAQ

There is no need to define anything in advance.
Part of what we will do together is a clarification process that is sometimes difficult to do alone. This process can begin with a non-binding telephone consultation.

If you feel that something is not right in your relationship, now is the time to contact us.
There is no need to define the relationship in any way; we will be able to help you understand whether the Aluma Center is the right place for you.

The centers offer assistance to victims of domestic violence, and to anyone who is in unsure about whether their relationship is violent. This applies to women and men alike.

Anytime, at any of the Aluma Centers.
The centers are open 24/7, year-round, including Saturdays and holidays.
Today there are active centers in Akko and Beit Shemesh, and in the future additional centers will be opened in Rishon Lezion and Be’er Sheva.
You can come to us physically, at any center, at any time, and you can also receive service and assistance remotely — whatever is appropriate and right for you.

We offer support and assistance remotely as well, because it is important to us to adapt our service to your needs.
All you need to do is contact us.

Anyone who contacts us will receive service, without having to identify themselves in any way.
You don’t have to give any personal or identifying information, not even your first name.
In addition, any information given is kept strictly confidential; we are not allowed to pass on information to any party without your approval and signature.
There is no obligation to share anything that you don’t want to, and there is also no obligation to make a decision right now or do anything that doesn’t feel right to you yet.

No, there is no obligation to file a police complaint in order to receive service from us. If, at a later point, you choose to file a complaint, you can do so with the police investigators located in the Aluma Center, without needing to go to a police station.

With us, you will get initial information, support and assistance.
Depending on your desire and need, we will help connect you with entities that can support you in the longer term.

If your life is in imminent danger, please call the police immediately by dialing 100.

Along with this, in moments when quick and difficult decisions need to be made, our team will be able to assist and guide you by phone.

These are difficult and stressful situations that can sometimes be threatening and scary, and there is no reason to go through them alone. We are here to help you handle the situation in a way that will best protect you and keep you safe.

The center is surrounded by a fence that is always locked, and we have security cameras.

We are connected to the municipal hotline and have direct contact with the municipal police station if necessary.

When you reach out to us, we will speak with you and assess the level of danger you are in.

Out of our desire to provide assistance at a time and in a manner that suits you, we decided to operate the Aluma Centers in a different way than usual.

Aluma is a service that is available at every day and time, including Saturdays and holidays.

Even if you have not yet contacted any formal body (social services or the police), and even if you choose not to tell us any details about yourself that would make you feel uncomfortable, we will still provide you with all of our services and support.

You can choose to do only an initial inquiry and deliberation with us, or to receive support in order to be able to implement operative decisions — it’s up to you!

In some cases, and based on the staff’s judgment, there is an option of staying at the center for several nights. We have everything you and your children need for a few days’ stay.

It is important to know that at Aluma we provide preliminary assistance, which can be a starting point for a longer process, and if you so choose, we will connect you to the relevant parties that will continue to provide you support in the long term.
We are here for you. All you need to do is contact us or come see us.

Definitely! You can come with children of any age. We have everything that your family might need for a few days — the possibility of lodging for several nights in some cases and at the discretion of the staff, hot food, support from our team, and more.

Absolutely. You can get in touch and discuss with us what is bothering you with regards to your loved ones.
Good will and concern are very important, and it is just as important to get professional support.
We will help you understand the situation and how concerned you should be, and figure out how you can best help.